Welcome to Penny Lane's Enhanced Care Management: Your Path to Comprehensive Healthcare and Support.

Welcome to Penny Lane's Enhanced Care Management (ECM) program, designed to provide you with the support you need to navigate the complex world of healthcare.

Our ECM program, offered in partnership with L.A. Care Health Plan, Health Net, and Anthem, is a voluntary benefit tailored for Medi-Cal members seeking additional assistance..

Our ECM services are led by dedicated Care Managers and overseen by a Clinical Consultant, ensuring members receive personalized care and guidance.

Eligible ECM members will benefit from services that extend beyond traditional healthcare, including assistance in finding the right doctors, scheduling appointments, understanding medications, and connecting members to vital community resources such as food and housing services, job counseling, and more.

At Penny Lane, we believe in a comprehensive approach to care that addresses both clinical and nonclinical aspects of your well-being. ECM represents a collaborative and interdisciplinary effort to deliver intensive and thorough care management services to specific Populations of Focus, including:

Individuals and Families Experiencing Homelessness
Individuals At Risk for Avoidable Hospital or Emergency Department (ED) Utilization (formerly called High Utilizers)
Adults with Serious Mental Health and/or substance use disorder (SUD) Needs
Children and Youth Enrolled in California Children’s Services (CCS) with Additional Needs Beyond the CCS Condition
Children and Youth Involved in Child Welfare (up to age 26)
Individuals with Developmental and Other Complex Needs
Pregnant and Postpartum Individuals (Adults & Youth) At Risk for Adverse Perinatal Outcomes

Our ECM benefit encompasses seven core services that aim to improve your overall well-being to eligible members:

Outreach and engagement
Comprehensive Assessment and Care Management Plan
Enhanced care coordination
Health promotion
Comprehensive transitional care
Member and family supports
Coordination of and referral to community and social support services

Your donation transforms lives.

From expectant mothers to homeless veterans, our programs provide critical services. Your gift will change a life and make a difference by giving hope and helping meet the needs of the underserved.