At Penny Lane Centers, I’ve been fortunate to experience a work environment that truly fits me—a place where I’ve grown into a more capable, compassionate, and motivated therapist. As an AMFT working in the Intensive Services department, I’ve witnessed firsthand how collaboration across teams can transform the work we do and the lives we touch.
Working with Enhanced Care Management (ECM), Substance Use Disorder (SUD) Services, Community Workers, and other departments has not only lightened the load of challenging cases—it’s strengthened our sense of unity and purpose. These partnerships are vital, especially as we support clients with complex needs.
Recently, ECM provided fluffy pillows and comforters that I was able to give to a new client living in his daughter’s garage. He hugged me and thanked me repeatedly. Another client, who struggles with severe delusions and has no income or benefits, also received these items and expressed deep gratitude. Sometimes, it’s the smallest gestures that make the biggest impact.
The SUD team continues to impress with their quick and organized responses to referrals. Their email communication is prompt, clear, and action-oriented—ensuring clients are processed into the program efficiently and effectively.
What resonates most is the gratitude our clients express. One client shared, “I don’t know where I’d be without my therapist and community worker.” Another said, “I see the progress I’m making,” and a new client stepping down from CRTP told us, “Thank you for helping me!” These moments remind us why we do what we do.
Many clients are hesitant to transition to a lower level of care, not because they don’t see their progress—but because they deeply value the support and quality care they receive here. That’s a testament to the strength and heart of our FSP program.
Together, we’re not just managing caseloads—we’re changing lives. And it’s all thanks to the collaborative spirit that thrives within Penny Lane Centers.
We’re thrilled to share some exciting news from within our own Commerce IS family! Kim Savage, our talented and ever-inspiring Therapist, has recently authored and illustrated a delightful new book titled “Hysterical Alphabeticals”—and it’s every bit as fun as it sounds.
This whimsical creation is packed with zany characters, clever rhymes, and an imaginative spin on the alphabet that readers of all ages will enjoy. Whether you’re a kid, a parent, a teacher, or just someone who loves a good laugh, this book is sure to bring a smile to your face.
A huge thank you to Kim for sharing her creativity and humor with us through this wonderful project. We’re proud to celebrate your artistic talents and can’t wait for everyone to dive into the world of Hysterical Alphabeticals!
